Fix Microsoft Planner Not Working on Windows 11 Quickly

Having trouble with Microsoft Planner on your Windows 11 device? Here are some effective solutions to get it working smoothly again.

What can I do if Microsoft Planner is not working?​

1. Ensure All Team Members Follow the Group Inbox​

1. Open Microsoft Teams and navigate to the team where you're experiencing notification issues.
2. Click on the More Options (three dots) next to the team name and select Manage Team.
3. Go to the Settings tab and click on Member Permissions.
4. Make sure that all team members are subscribed to the Group Inbox by clicking on the Subscribe button next to their names if they are not already subscribed.

This ensures that all team members receive notifications for comments made in Planner. By following the Group Inbox, members will receive notifications and updates directly to their email inboxes.

2. Check Notification Settings in Planner​

1. Open Microsoft Planner from the web (https://tasks.office.com/).
2. Click on the gear icon (Settings) in the top right corner and select Notifications.
3. Ensure that the Someone assigns a task to me and A task assigned to me is late options are checked.
4. Click Save to apply these settings.

Adjusting these settings ensures that you receive proper notifications for task assignments and updates in Planner.

3. Sign Out and Restart Teams​

1. In the Microsoft Teams desktop app, click on your profile picture in the top-right corner.
2. Select Sign out from the dropdown menu.
3. Right-click the Teams icon in the taskbar and select Quit.
4. Open Microsoft Teams again and sign back in with your credentials.

Signing out and restarting Teams can resolve various intermittent issues, including problems with accessing Planner.

4. Clear Teams Cache​

1. Close Microsoft Teams completely by right-clicking the Teams icon in the taskbar and selecting Quit.
2. Press Win + R to open the Run dialog box.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Delete all files and folders inside the Teams directory.
5. Restart Microsoft Teams.

Clearing the cache can solve issues related to outdated or corrupted files that might be causing Planner to not load properly.

5. Verify Service Status in M365 Admin Portal​

1. Navigate to the Microsoft Service Status page.
2. Check if all services are properly running.
   
3. If there’s an issue with Planner or Teams, you’ll have to wait for Microsoft to fix the problem.

This step helps determine if there are any known service disruptions affecting Planner that are beyond your control.

6. Access Planner via Outlook on the Web​

1. Open Outlook on the web (https://outlook.office.com/).
2. In the left sidebar, click on Groups and select the group associated with your Planner.
3. Click on the Planner tab to access your tasks.

If you're unable to access Planner through Teams, this method provides an alternative way to manage your tasks.

7 Open a Support Ticket​

1. Contact your tenant administrator and request them to open a support ticket with Microsoft.
2. Provide detailed information about the issue, including screenshots if necessary.

Opening a support ticket ensures that the problem is investigated by Microsoft's support team, who can provide specialized assistance and solutions.

8. Check for Service Outages in the Microsoft 365 Admin Portal​

1. Ask your IT administrator to log in to the Microsoft 365 Admin Portal (https://admin.microsoft.com/).
2. Navigate to the Service Health section under Health.
3. Look for any notifications regarding service outages or degradations specifically affecting Microsoft Planner or Teams.

By checking the Service Health, you can determine if the issue is widespread and affecting multiple users or organizations.

9. Wait for Service Restoration​

1. If you discover that there is a service outage affecting Planner, wait for Microsoft to resolve the issue.
2. Keep an eye on the Microsoft 365 Admin Portal for updates on the status of the service restoration.

Sometimes, the best course of action is to wait for Microsoft to resolve widespread service outages, as these are typically addressed as a high priority.

10. Reinstall Microsoft Teams​

1. Uninstall Microsoft Teams by going to Settings > Apps > Apps & features.
   
2. Find Microsoft Teams in the list, click on it, and select Uninstall.
3. Download the latest version of Microsoft Teams from the official website (https://www.microsoft.com/en-us/microsoft-teams/download-app).
4. Install Teams and sign in with your credentials.

Reinstalling Teams can resolve issues with the application itself, ensuring you have the most recent updates and fixes applied.

By following these solutions, you can address common issues with Microsoft Planner within Teams, ensuring smoother collaboration and task management.