Looking for guidance for reloading Windows 11.
HP 17" laptop; between 1-2 years old; Windows 11 Home; 500GB NVMe SSD; apparently bitlocker is running.
I believe I have been infected with some type of software which allows some form of remote admin without me ever authorizing it. However, multiple antivirus/malware scans find no problem.
I think reloading Windows will get rid of the problem, but I have not found the secret to doing that.
Tyring to reload Windows on the existing SSD, when I get to the window for drive selection, no drive is recognized. I have come to believe that is because bitlocker is running and I can't figure out how to turn it off.
I tried to replace the SSD (NVMe), but get a message indicating the computer can't communicate with it (even though I verified it is formatted NTFS on another system).
I just don't know what to do to move forward with reloading Windows 11.
HP 17" laptop; between 1-2 years old; Windows 11 Home; 500GB NVMe SSD; apparently bitlocker is running.
I believe I have been infected with some type of software which allows some form of remote admin without me ever authorizing it. However, multiple antivirus/malware scans find no problem.
I think reloading Windows will get rid of the problem, but I have not found the secret to doing that.
Tyring to reload Windows on the existing SSD, when I get to the window for drive selection, no drive is recognized. I have come to believe that is because bitlocker is running and I can't figure out how to turn it off.
I tried to replace the SSD (NVMe), but get a message indicating the computer can't communicate with it (even though I verified it is formatted NTFS on another system).
I just don't know what to do to move forward with reloading Windows 11.
