luxuriantoctopus
New member
- Joined
- Jul 22, 2024
- Messages
- 3
- Reaction score
- 0
I encountered a problem with my OMEN HP 45L Game DT GT-22 1455tx, which came with Windows 11 Home 64-bit preinstalled. There was no Windows 11 Home product key found on the case, boxes, invoice, or quick start guide.
Doesn't HP have to provide product owners with the product key for a preinstalled Microsoft Windows 11 Home OS? Is it supposed to be a genuine OS product key or a digital download key that you purchase? Luckily, I still have my old computer to get online, but I don't have the MS Windows product key to provide to Microsoft support for download.
Here's what happened:
I created a Windows 11 recovery on a USB flash drive before upgrading to Pro.
I did not save the Windows 11 Home to Pro upgrade on my computer.
I installed the upgrade from the Microsoft Store upgrade web link but found no Windows 11 product key (neither physical nor digital on the invoice).
I forgot to make a Windows 11 recovery drive after the Pro upgrade and didn't get the product key.
While away for 30 minutes, I received a notification that updates were installed for the NVIDIA GeForce RTX 4090. I clicked OK to restart.
After restarting:
LEDs blinked, fans ran, and there were beeps, but the monitor had no signal.
I had to press the on/off button for 5 seconds to shut down.
On reboot, there was no black or blue screen, just blank.
After pressing the ESC key, the HP restore utility screen appeared.
I tried restarting in Windows 11 with no success.
I entered the BIOS, set it to defaults, and exited, but after a couple of beeps, there was still no success.
I attempted recovery using the Windows 11 USB drive from June 24. Upon plugging it into USB 3.0 and starting, a blue screen appeared, asking for the BitLocker encryption key for the recovery drive.
I entered the encryption key, but the blue screen returned with the same request.
Does Windows 11 Pro have a restore or reset option? Could an update for the NVIDIA GeForce RTX 4090 24GB DDR6 discrete chipset cause boot or firmware corruption?
Any help would be greatly appreciated.
Doesn't HP have to provide product owners with the product key for a preinstalled Microsoft Windows 11 Home OS? Is it supposed to be a genuine OS product key or a digital download key that you purchase? Luckily, I still have my old computer to get online, but I don't have the MS Windows product key to provide to Microsoft support for download.
Here's what happened:
I created a Windows 11 recovery on a USB flash drive before upgrading to Pro.
I did not save the Windows 11 Home to Pro upgrade on my computer.
I installed the upgrade from the Microsoft Store upgrade web link but found no Windows 11 product key (neither physical nor digital on the invoice).
I forgot to make a Windows 11 recovery drive after the Pro upgrade and didn't get the product key.
While away for 30 minutes, I received a notification that updates were installed for the NVIDIA GeForce RTX 4090. I clicked OK to restart.
After restarting:
LEDs blinked, fans ran, and there were beeps, but the monitor had no signal.
I had to press the on/off button for 5 seconds to shut down.
On reboot, there was no black or blue screen, just blank.
After pressing the ESC key, the HP restore utility screen appeared.
I tried restarting in Windows 11 with no success.
I entered the BIOS, set it to defaults, and exited, but after a couple of beeps, there was still no success.
I attempted recovery using the Windows 11 USB drive from June 24. Upon plugging it into USB 3.0 and starting, a blue screen appeared, asking for the BitLocker encryption key for the recovery drive.
I entered the encryption key, but the blue screen returned with the same request.
Does Windows 11 Pro have a restore or reset option? Could an update for the NVIDIA GeForce RTX 4090 24GB DDR6 discrete chipset cause boot or firmware corruption?
Any help would be greatly appreciated.