No sound from mic even though correctly connected

D

disura

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I have bought a Razer Kraken X today and connected it to my MSI laptop. The headphone audio works fine but there is no sound coming from the mic. I have tried every fix in the internet.
  • Updated Windows
  • Updated Audio Drivers
  • Made sure Realtek Audio identifies the mic
  • Tested in another machine - works fine then
  • Made sure the correct option is set as default input
However nothing works. Please let me know a fix for this
 

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