Win 11 File Explorer can see CD/DVD player but does not detect CD in drive

[bcharlesw11]

New computer build.Installed Windows 11, upgraded. Now at 22H2 OS build 1945.6131 . I can see the CD/DVD player with File Explorer. I load a disc but it isn't detected. I can use "eject" and the tray comes out. I've reloaded the driver for the player. No change. I saw a couple of posts on the net about registry changes which say they might fix the problem but I am not all that knowledgeable and am reluctant to try something like that. So the question is how to proceed.

 

[Bighorn]

New computer build.Installed Windows 11, upgraded. Now at 22H2 OS build 1945.6131 . I can see the CD/DVD player with File Explorer. I load a disc but it isn't detected. I can use "eject" and the tray comes out. I've reloaded the driver for the player. No change. I saw a couple of posts on the net about registry changes which say they might fix the problem but I am not all that knowledgeable and am reluctant to try something like that. So the question is how to proceed.

Is the drive seen in the BIOS [that has to happen first or Windows won't see it] and Device Manager?

First thing I'd do is get Win11 Upgraded to Version 23H2 and then updated to the current Builds.

My ODD isn't seen until I click on This PC in File Explorer then add the disc and try.

 

[Grizzly]

Installed Windows 11, upgraded. Now at 22H2 OS build 1945.6131 .

That is Windows 10, not 11. Windows 11 is build 22631.4460

It seems like that dvd player cannot read the dvd. That might be cause by a dirty laser or worse, a bad laser.
You can use a Q-tip and some isopropanol to very gently clean the lense of the laser when the tray is out. If that does not help, your device might be gone.

 

[Bighorn]

For testing clients' machines I keep an LG External USB ODD in my toolkit, about $35 at WalMart a year ago. Also handy for use on the later models of Notebooks without the ODD.

 

[Xploit Machine]

Try another disc, else replace the drive